Privacy Policy

LAVŌGUE Beauty & Wellness is operated by Vogue Beauty Lounge Limited, a beauty and wellness business based on Al Reem Island, Abu Dhabi, United Arab Emirates.

We provide beauty and wellness treatments, home services, memberships, packages, gift cards, corporate wellness programmes and private celebrations.

Business Information

• Legal Entity: Vogue Beauty Lounge Limited
• Trading Name: LAVŌGUE Beauty & Wellness
• Location: Al Reem Island, Abu Dhabi, UAE
• Email: info@lavogueuae.com
• Corporate Enquiries: corporate@lavogueuae.com
• Telephone: +971 2 585 1589

For questions regarding your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect the following categories of personal information.

Personal and Contact Information

Your name, telephone number, email address, date of birth, preferred language and communication preferences.

Booking and Service Information

Appointment details, selected services, booking history, treatment preferences, assigned service providers, package purchases, memberships and gift cards.

Treatment and Consultation Information

For certain treatments, we may request relevant information about allergies, skin sensitivities, pregnancy, medical considerations or other factors that could affect treatment suitability.

Such information is collected only when relevant to the requested service and is handled with additional care.

Payment and Transaction Information

Information relating to purchases, invoices, payment status, refunds, memberships and transactions.

Where third-party payment providers process card payments, payment details may be handled directly by those providers.

Website and Technical Information

When you visit our website, we may collect information including:

• IP address and approximate geographic location.
• Browser type and device information.
• Website pages visited and time spent on pages.
• Referral sources and advertising interactions.
• Website navigation and engagement activity.
• Cookie identifiers and related analytics information.

Event and Corporate Enquiry Information

Company names, event dates, venues, number of attendees, selected services, event requirements and contact information.

We use personal information to:

• Manage appointments, bookings and treatment schedules.
• Deliver personalised beauty and wellness services.
• Send booking confirmations, reminders and service updates.
• Process payments, refunds, memberships and gift cards.
• Respond to customer enquiries and feedback.
• Organise home services, corporate wellness programmes and private events.
• Maintain treatment safety and service quality.
• Improve our website and customer experience.
• Understand the effectiveness of our marketing activities.
• Send promotional communications where permitted by law.
• Meet applicable legal, accounting and regulatory requirements.

We rely on an appropriate legal basis for processing, which may include consent, contractual necessity, compliance with legal obligations or other grounds permitted by applicable law.

LAVŌGUE uses Zenoti to support appointment scheduling, customer management and operational activities.

Information processed through Zenoti may include customer profiles, appointment histories, selected services, package and membership details, transactions and communication preferences.

Relevant information may be processed by Zenoti in accordance with its contractual obligations and applicable privacy requirements.

Our website uses Google Analytics to help us understand how visitors interact with our website and improve its performance.

Google Analytics may collect information such as:

• Pages visited and time spent on the website.
• Device and browser information.
• Approximate geographic location.
• Website traffic sources.
• Interactions with website content and forms.
• Cookie identifiers and other analytics data.

We use this information to analyse website traffic, improve navigation, understand visitor interests and evaluate website performance.

Google may process information according to its own privacy practices.

For more information, please visit: Google Privacy Policy.

Where required by applicable law, Google Analytics will be activated only after the visitor provides the necessary consent.

Our website uses Meta Pixel, a tracking technology provided by Meta Platforms, to help us understand how visitors interact with our website after viewing or clicking advertisements on platforms such as Facebook and Instagram.

Meta Pixel may collect or receive information relating to:

• Website visits and page views.
• Interactions with website content.
• Enquiry form interactions and submission events.
• Advertising referral information.
• Browser, device and technical identifiers.
• Cookie information and advertising-related identifiers.

We use Meta Pixel to measure advertising performance, understand customer engagement, create advertising audiences where permitted, and improve the relevance of our marketing campaigns.

Meta may process information in accordance with its privacy practices.

For more information, please visit: Meta Privacy Policy.

Where required by applicable law, Meta Pixel will operate only after the visitor has provided the necessary advertising or marketing cookie consent.

We do not intentionally transmit sensitive consultation or treatment information to Meta Pixel.

Our website uses cookies and similar technologies to support website functionality, measure performance and improve our digital marketing.

Essential Cookies

These support necessary website functions, security and basic navigation.

Analytics Cookies

These help us understand website performance and visitor behaviour, including through Google Analytics.

Marketing and Advertising Cookies

These support advertising measurement and campaign optimisation, including through Meta Pixel.

Functional Cookies

These may remember website preferences and improve the browsing experience.

Where consent is required, visitors will be able to accept, reject or manage non-essential cookies.

Rejecting non-essential cookies will not prevent access to the main functions of our website.

Visitors may also manage cookies through their browser settings.

We will provide a way to change or withdraw cookie consent where required by applicable law.

Where you have provided consent or where otherwise permitted by law, we may contact you with information about:

• Beauty and wellness promotions.
• Seasonal offers and new services.
• Memberships and treatment packages.
• Birthday benefits and special occasions.
• Events, workshops and wellness experiences.
• Loyalty rewards and exclusive offers.

Communications may be delivered through email, SMS, WhatsApp or other permitted channels.

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

Opting out of marketing does not affect essential booking, payment or service-related communications.

When you communicate with LAVŌGUE through WhatsApp, Instagram, Facebook or other platforms, we may receive information you voluntarily provide.

These platforms are operated by third parties and are subject to their own privacy policies.

We encourage you to review the privacy settings and policies of the platforms you use.

We do not sell personal information to advertisers or unrelated third parties.

We may share relevant information with trusted service providers where necessary for our business operations, including:

• Zenoti and appointment management providers.
• Payment processing providers.
• Website hosting and technical service providers.
• Google Analytics and Meta advertising services, subject to applicable privacy requirements and consent choices.
• Email and messaging service providers.
• Event partners and suppliers involved in delivering requested services.
• Professional advisers and regulatory authorities where legally required.

We seek to ensure that personal information is shared only for appropriate purposes and protected by suitable safeguards.

For home services, corporate wellness programmes, private celebrations and other events, we may collect additional information such as:

• Service or event location.
• Preferred date and time.
• Access instructions.
• Number of attendees.
• Selected treatments.
• Event requirements and special requests.

This information is used to coordinate and deliver the requested services.

Relevant details may be shared with authorised team members and approved service partners where necessary.

Some LAVŌGUE experiences may be available to children and teenagers with appropriate parental or guardian involvement.

Bookings for minors must be made or authorised by a parent or legal guardian where required.

We collect only information reasonably necessary to arrange services, communicate with the responsible adult and support treatment suitability.

We do not knowingly use children's personal information for targeted advertising where prohibited by applicable law.

Parents or guardians may contact us regarding access, correction or deletion requests, subject to applicable legal requirements.

We may occasionally take photographs or videos of treatments, events or beauty results for service documentation, quality purposes or promotional activities.

We seek appropriate permission before using identifiable customer images for public marketing or promotional purposes.

Customers may decline promotional photography or recording without affecting their access to standard services.

For minors, appropriate parental or guardian permission will be requested before identifiable images are used for promotional purposes.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

These measures may include restricted access to customer records, appropriate staff permissions, confidentiality practices and the use of established technology providers.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• Deliver services and manage customer relationships.
• Maintain booking and transaction records.
• Meet legal, accounting and regulatory requirements.
• Resolve complaints and disputes.
• Maintain appropriate business records.

Retention periods depend on the type of information, its purpose and applicable legal obligations.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

Some of our service providers, including website analytics, advertising, booking and technology providers, may process information outside the United Arab Emirates.

Where international transfers occur, we take appropriate steps to comply with applicable data protection requirements and implement suitable safeguards.

Subject to applicable law, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restrictions on processing where applicable.
• Request information about the use or disclosure of your personal information.
• Request transfer of personal information where legally applicable.

To exercise your rights, please contact info@lavogueuae.com.

We may request information to verify your identity before responding to certain requests.

Some requests may be subject to applicable legal exceptions or mandatory retention requirements.

Our website may contain links to external booking platforms, payment providers, social media services and other third-party websites.

We are not responsible for the privacy practices of websites or services that we do not operate.

We recommend reviewing their privacy policies before sharing personal information.

We may update this Privacy Policy to reflect changes in our business, website technology, service providers or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Vogue Beauty Lounge Limited
Trading as LAVŌGUE Beauty & Wellness
Al Reem Island, Abu Dhabi, United Arab Emirates

Email: info@lavogueuae.com

Telephone: +971 2 585 1589

We will make reasonable efforts to respond to privacy-related requests promptly and in accordance with applicable law.