Frequently Asked Questions
1. General Services
What services do you offer?
LAVŌGUE is a Beauty & Wellness Studio offering a complete range of beauty, wellness, and self-care experiences in Abu Dhabi.
Our services include:
For more details, please visit our Services page or contact us for personalized recommendations based on your needs.
Our services include:
- Hair: Haircuts, styling, blow dries, colouring, balayage, highlights, hair treatments, protein treatments, K18 treatments, hair extensions, bridal hairstyling and special occasion styling.
- Facials & Skin: Signature facials, HydraFacial, deep cleansing, brightening, anti-ageing, acne care, collagen treatments, LED therapy and customised skincare treatments.
- Japanese & Korean Head Spa: Luxury scalp therapy, deep cleansing, relaxation rituals and hair wellness treatments.
- Massage & Wellness: Swedish, Deep Tissue, Aromatherapy, Hot Stone, Thai Massage, Pregnancy Massage, Lymphatic Drainage, Sports Recovery and Couples Massage.
- Body Treatments: Body scrubs, body polishing, body wraps, slimming and body sculpting treatments, cellulite reduction and non-invasive body contouring.
- Nails: Manicure, Pedicure, Gel Polish, Nail Extensions, BIAB, Nail Art and luxury nail treatments.
- Brows & Lashes: Lash Extensions, Lash Lift, Brow Lamination, Tinting and Brow Shaping.
- Permanent Makeup (PMU): Selected semi-permanent beauty treatments by specialist artists.
- Makeup: Bridal, engagement, special occasions, evening and professional makeup.
- Bridal & VIP Experiences: Bespoke bridal packages and luxury beauty experiences.
- Gift Cards, Memberships & Wellness Packages are also available.
For more details, please visit our Services page or contact us for personalized recommendations based on your needs.
Where is LAVŌGUE located?
LAVŌGUE Beauty & Wellness Studio is located in Abu Dhabi.
We also offer selected mobile beauty and wellness services across Abu Dhabi for clients who prefer to enjoy our services in the comfort of their home, hotel or workplace. Availability depends on the service requested and your location.
Do you offer home services?
Yes. Selected hair, makeup, nails, spa and beauty services are available as home services throughout Abu Dhabi.
Some specialized treatments—including Head Spa, advanced facials, body sculpting and treatments requiring dedicated equipment—are available exclusively at our studio.
Do you offer bridal packages or group bookings?
Yes. We specialize in bespoke bridal experiences and group bookings, including:
- Bridal hair and makeup
- Bridesmaids and family packages
- Engagement and hen party beauty services
- Corporate wellness events
- Private beauty events
- VIP home service bookings
For customized packages, please get in touch with us to discuss your specific needs.
Are your therapists and stylists qualified?
Absolutely. All LAVŌGUE professionals are carefully selected, licensed where required, highly trained and experienced in their specialties. We regularly invest in advanced education to ensure we provide the latest techniques, premium products and exceptional service.
2. Bookings & Payments
What payment methods do you accept?
We accept multiple payment methods to make the booking process as easy as possible:
- Credit and Debit Cards (Visa, MasterCard, etc.)
- Bank Transfers (for larger bookings or events)
- Cash (accepted on the day of the appointment)
- Online Payment Gateway for secure payments
Is a deposit required?
A deposit may be required to secure your appointment, particularly for premium services, multiple treatments, bridal bookings or group reservations. Our team will confirm the required deposit during the booking process. For large events or group bookings, a full advance payment may be required.
Do you offer memberships or loyalty rewards?
Yes. LAVŌGUE offers exclusive memberships, treatment packages and a loyalty rewards programme that allows clients to enjoy exclusive pricing, priority booking, complimentary upgrades, birthday privileges and member-only offers.
Do you charge extra for travel?
Travel fees may apply if you are located outside of our standard service area or if there are parking restrictions. We will communicate any extra charges upfront when confirming your booking.
3. Cancellation and Rescheduling Policy
What is your cancellation policy?
We understand that plans can change, so we offer flexibility, but we ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. If cancellations are made within less than 24 hours, a 20% cancellation fee will apply. No-shows will be charged full price for the service.
Can I reschedule my appointment?
Yes, you can reschedule your appointment as long as you give us at least 24 hours’ notice. Rescheduling is subject to availability, and any price changes will be communicated upfront.
What happens if the stylist or therapist arrives late?
We make every effort to ensure punctuality. However, if there are delays caused by us, you will receive a discount or free add-on as a gesture of goodwill. If the delay is caused by external factors (such as traffic), we will keep you updated in advance.
What happens if I need to cancel or change my booking last minute due to an emergency?
If you have a genuine emergency, please contact us immediately. We will do our best to accommodate the situation, but the cancellation fee may still apply depending on the circumstances.
4. Preparation for Appointments
How should I prepare for my appointment?
To get the best results, here are some tips:
- Hair Services: If you’re having a haircut, please wash your hair before the appointment unless you're opting for a blowout or styling service. For color treatments, avoid washing your hair the same day.
- Makeup Services: Please remove any existing makeup before your appointment for a smoother application. If you have sensitive skin, feel free to mention it so we can tailor the products used.
- Nail Services: Please ensure your nails are free from old polish before we begin, although we can remove it for you if necessary.
- Massage & Body Treatments Services: Wear comfortable clothing and feel free to inform the therapist of any injuries, pregnancy or medical conditions.
- Head Spa Services: Wear comfortable clothing and remove large earrings or accessories before treatment.
- Facials Services: Arrive with minimal makeup where possible and inform us of any skin sensitivities, allergies or current skincare medications.
Our team will always come prepared with everything needed to ensure a seamless experience, so there’s no need for additional prep unless specifically noted.
Do I need to provide anything for my appointment?
No. Our team provides all professional equipment and products required for your treatment. If you have allergies or prefer specific products, please let us know before your appointment..
How far in advance should I book my appointment?
We recommend booking your appointment at least 48 hours in advance to ensure availability, especially for busy times such as weekends, holidays, or special events. If you need last-minute appointments, we will do our best to accommodate you, but availability may be limited.
Can I request a specific stylist or therapist?
Yes, absolutely! If you have a preferred stylist, makeup artist, or therapist, please mention their name when booking, and we’ll make sure to assign them to your appointment. If your preferred professional is unavailable, we will suggest someone with similar skills and expertise.
5. Health & Safety
Are your treatments safe during pregnancy?
We understand the importance of safety, especially when it comes to pregnancy or medical conditions. If you are pregnant or have any medical concerns, please inform us when booking so we can ensure the services are safe and tailored to your needs. Our therapists and professionals are trained to handle special requirements and can adjust treatments accordingly.
Do I need to tell you about medical conditions?
Yes. Please let us know about any allergies, recent surgeries, skin conditions, medications or medical concerns before your appointment. This allows us to tailor your treatment safely and comfortably.
Are your products professional quality?
Yes. We use carefully selected professional salon and spa products from trusted international brands to ensure outstanding results while maintaining the highest hygiene and safety standards.
6. Corporate & Events
Do you offer corporate wellness services?
Yes. We provide customized beauty and wellness experiences for:
- Corporate wellness days
- Hotels
- VIP events
- Product launches
- Private celebrations
- Bridal suites
- Ladies' gatherings
Can I book for a large group?
Absolutely. We regularly accommodate bridal parties, birthdays, corporate events and private group bookings. We recommend booking at least two weeks in advance for larger groups or bridal parties.
7. Gift Cards & Memberships
Do you sell gift cards?
Yes. LAVŌGUE Gift Cards are available in various values and can be redeemed against most services and treatments. They make the perfect gift for birthdays, anniversaries and special occasions.
Feel free to contact us or purchase directly online.
Do you offer treatment packages?
Yes. Many of our wellness, facial, body sculpting and beauty services are available as discounted treatment packages designed to help you achieve the best long-term results.
For more details, check our standard Packages page. For customized packages, please get in touch with us to discuss your specific needs.
8. LAVŌGUE Policies
Do you provide services for men?
At this time, LAVŌGUE exclusively welcomes women to ensure a private, relaxing and comfortable environment for all of our guests. However, we provide mobile and home service for couples.
Can children accompany me?
Children are welcome when receiving a booked service. For the comfort and relaxation of all guests, we kindly ask that children not receiving a treatment remain supervised at all times.
Do you have parking available?
Yes. Dedicated parking is available near the studio. Our reception team will be happy to assist with directions before your appointment.
Can I enjoy refreshments during my visit?
Yes. Guests are welcome to enjoy a selection of complimentary refreshments, and our in-house café offers premium coffee, tea and seasonal beverages to enhance your LAVŌGUE experience.
